HCP
Home Care Packages About HCP Home Care Packages (HCP) are one of the ways that older Australians can access affordable care services to get some
About our Monitoring
24/7 Monitoring
Far North Support Alarms provide a monitoring service that operates 24 hours a day, seven days a week. If a personal medical alarm or accompanying sensor is activated, a call is immediately activated to our 24-hour Customer Care Centre where it is answered by trained Customer Care Consultants, with support available from our Registered Nurses.
With our state-of-the-art call-handling platform, we are one of the few monitoring centres with the capacity to immediately transfer calls between our Australian and New Zealand operations. This business continuity solution ensures our life-saving service is always available in the event of unforeseen technical or environmental outages.
Our commitment to you
- We will answer your call any time of the day or night as our top priority.
- We will ask you how we can help.
- We will listen and treat you with respect, empathy and courtesy.
- We will do everything we can to help solve your problem.
- We will get you help even if we cannot hear you.
- We will stay on the line with you until help arrives.
- We will strive to go above and beyond your expectations with the highest standards of service.
- We will ensure your personal details remain confidential.
- We will listen to your feedback and constantly ensure we introduce improvements to meet your expectations.
Know Our Products
Funding Options
NDIS
The National Disability Insurance Scheme About NDIS The National Disability Insurance Scheme (NDIS) is the new way of providing individualised support for eligible people with
