You should press your pendant for any situation where you may need assistance, whether you have fallen, feel ill, feel at risk (perhaps from an intruder), in the case of a fire or for any reason that you feel is important and you need help. You can also press your pendant if someone else in your home needs assistance. will arrange for emergency services if your partner or a visitor to your home requires help.
If you accidentally press your pendant do not worry, just advise the care consultant that it was accidental—we will be happy to hear that you are okay.
Your pendant is water resistant and can be worn while bathing or showering. Make sure that you always wear your pendant when in the bathroom so you can receive help if you accidentally slip over.
If you don’t want to wear the pendant around your neck, you can wear it on a wrist strap (like a watch). The wrist strap should be located in your alarm box. If you ever need replacements, just give us a call.
Your pendant is designed for you to use in and around your home. If you do take it off when you go out, try hanging it on the inside door handle so you can put it on as soon as you return home.
You do not need to turn the alarm off after a call. The care consultant will always close the call for you.
The medical alarm has a backup battery and will continue to operate for at least 40 hours so long as it also has an operational telephone connection. The alarm unit will alert you that it has lost power.
In the event that the telephone line/GSM network is not operational the medical alarm will not work, however the alarm will alert you that it has lost the phone/network connection.
Yes, if you’re moving home or relocating the alarm in your home, you must notify us, so that we can ensure the alarm continues to successfully connect to our monitoring centre
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